EFFECTIVE DATE: May 1, 2023
If you are reaching out for help or asking for resources through this website, we do not need personally identifying information. You never need to share more than what you are comfortable sharing. You can always call us or we can call you if we need more information than what you are comfortable sharing through this website. For services near you in West Virginia, you can also contact your local branch.
Information We Collect and How We Use It
We collect and store information that you voluntarily provide to us as well as data related to your use of the Site and Services, as follows:
We collect Personal Information from you when you become a member of the organization, make a donation, register to attend an WVCADV event or training, subscribe to our listservs, or email us through our contact forms. Personal Information may include your name, address, email address and other information you voluntarily provide from which your identity is or may be discernible. Some Personal Information, such as email communication through the Site, will be stored on our servers located in the United States. Donation information, email information for listservs, membership contact information, and event registration information may also be stored on the servers of our third-party service providers.
Your Personal Information allows us to do the following:
- Communicate with you through newsletters, announcements, and email listservs;
- Process donations;
- Register you for trainings or events;
- Respond to your inquiries;
- Provide information about our services; and
- Resolve problems.
In addition, when you visit our Site, we automatically collect certain information and analytical data related to your use of the Site and Services. Log Data may include your Internet Protocol (“IP”) address, the date and time of your visit, the pages on which you click, and information about your web browser (collectively, “Log Data”). We use this information to monitor and analyze use of the Site and Service, to increase our Site’s functionality and user-friendliness to better tailor it to our visitors’ needs, and for the Site’s technical administration. Log Data information will not be compared, associated, or combined with Personal Information you share with us; however, log data, such as IP Address, by itself, may be personally identifiable information.
How We Share Your Information
We do not sell the Personal Information of our users. We may disclose Personal Information to appropriate affiliates and third-party service providers to provide you with Services. For example, we may share names and addresses of our members to use third-party service providers to send out mailings.
We will not share Personal Information of individuals seeking services, information, or referrals for services with any affiliates or third-party service providers, without a written, informed, and time-limited consent to release of information.
We share log data information with third parties for industry analysis and other purposes. We will not compare, associate, or combine Log Data with Personal Information you share with us. Note that certain log data, such as IP Address, by itself, may be personally identifiable information.
Compliance with Laws and Law Enforcement
We may disclose your information to government, law enforcement, or other parties when appropriate to protect our rights, to cooperate in investigations of fraud or other illegal or inappropriate activity, or in response to a court order or other comparable legal process. We will make reasonable efforts to contact the user(s) before providing information to the party that requests it. We will also make all reasonable efforts to maintain confidentiality of survivor information, if it is known to us as such, in accordance to our obligations under confidentiality laws.
While we may need Personal Information for certain Services, you can always “opt-out” of accessing those Services. Users are welcome to unsubscribe from notifications at any time, and donors can donate anonymously by mailing us a cashier’s check or cash through the mail.
Update Your Information
You can update the Personal Information we have about you at any time by contacting us using one of the methods described in the “Contact Information” section below.
While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the Personal Information you provide to us. Staff must have an account and password to access website content, and access levels are determined by the role and responsibility of the staff. Importantly, this website does not store any personally identifying information. Information submitted via contact forms is transmitted via email but never stored on this website. Our email systems are protected by industry best practices such as strong passwords and SSL encrypted communications and are regularly audited to maintain SOC 2 Type II and PCI compliance. Any email or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website that does not link to this Policy should be treated as unauthorized and suspicious and should be reported to the Communications team immediately via the communications [at] WVCADV [dot] org.
Links to Other Sites
This Site and our Services are not directed to individuals under the age of 13. We do not knowingly collect, solicit information from, or market to children. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to remove such information from our servers.
Unless stated otherwise, our current policy applies to all information that we collect about you through our Site and Services.
To contact us with your questions or comments regarding this Policy or the information collection and dissemination practices of the Site and Services or to update your Personal Information, please contact us at:
- West Virginia Coalition to End Domestic Violence, 400 Patterson Lane, Charleston, WV. 25311
- Telephone: 1.304.965.3552
- Contact us via email